The employees of Mid America Vacuum Centers are proud of the good things our customers have to say about us. If you have a comment please let us know. Yes we are "human" and do from time to time make a mistake. We would like your comments also if we do make an error or if you have any suggestions to better serve you.

sales@midamericavacuum.com

Hello Mark:
I just wanted to say that our new Miele dishwasher was delivered a few minutes ago. It will have to sit here at the house for about a week but that is O.K. The local approved, factory Miele warranty/repair company is scheduled to do the installation on Tuesday, April 13. We look forward to using this new appliance and thanks, for your good service.

Kind Regards,

Bill H.
Coronado, CA

Today, the service company came and now our new appliance is installed. I have not used it yet however, I am about 1/2-way through the instructional manual. My wife is at work so she has not even seen it yet however, it looks great and I am quite sure she will be very pleased as well.

So, soon it will be in use.

Thanks again for your good service and good product pricing Mark. Hope to do business again with you in the future.

Kind Regards,

Bill H.

Dear Mid America Vacuum Centers,

Just wanted to drop you a line We received our central vacuum system and everything was in the boxes and ok. I'm glad you included the installation manual as this is my first install and will need it. Thank Rudy for the great service and all the help over the phone !!
Sincerely,

Steve and Mary T.
Buffalo, NY

Dear Mid America Vacuum,

I purchased a Miele White Pearl vacuum a couple of weeks ago form your company. This was my first Internet purchase and I was not sure who I was dealing with, but after talking with your salesman Shawn, I felt good about Mid America and ordered.

I received the Miele and went right to work. I love it.

Thanks For the Advice

Sara D.

Austin TX

Rudy/Mark,

Got the central vac last week and put it in. Everything was as advertised and installation, albeit lengthy, wasn't unmanageable. Thanks for the great price and service.

Thanks
Andy

Mon, 23 August 1999

 I want to thank you for the professional service I received and the money I saved. My local Miele dealer wanted twice the price you charge for the same part. The part arrived promptly and our vacuum is working once again. My wife and I are currently building a house and will be purchasing a central vac system from you in the very near future.

Scott

October 15, 1999

Hi

My new vacuum arrived today. I have yet to unpack it, but I am looking forward to installing it. Thanks for the speedy service!

Alan W. Knoxville, TN

October 30, 1999

HI,
WE RECEIVED OUR MIELE VACUUM CLEANER FROM YOU
ABOUT 1 1/2 WEEKS AGO.  JUST WANTED TO TELL YOU WE
ARE VERY HAPPY WITH IT. OUR CARPETING IS SO MUCH
CLEANER THAN IT EVER HAS BEEN AND DEALING WITH YOU
HAS BEEN EASY AND A PLEASURE.  THANK YOU VERY
MUCH. 

MICHAEL AND MARIA
MCALLEN, TX

November 17, 1999

Thank you, I truly appreciate it and service like yours will be given great word of mouth and recommendation by me.  

Mike

January 6, 2000

Mark,

Fine work on both sales and delivery of our BEAM central vac, and accessories! Excellent delivery and follow-up, too. All too often, I need to manage 'customer service' of companies that promise to offer 'excellent service', but disappoint. Finally, a site that I can rely on for my major and basic appliance needs. Thanks for making our move into a new house a lot easier....

Sincerely,

Pierre L.

Clayton, California

January 21, 2000

Recently we needed to replace a cracked hose handle on our Beam central vacuum. We expected to have to pay big bucks even if we could find the parts.

We were very pleased when we found the replacement parts on your Web site. The cost was extremely reasonable and the parts were here in two days.

We'll be sure to contact you next spring when we're shopping for a central vacuum for the new house we're building.

Thanks again.

Jon Q.

April 18, 2000

I am writing to thank you for both a wonderful shopping experience and a terrific product. We ordered a Miele vacuum at midnight on Saturday and by Wednesday of the following week, it was delivered to New York City. We were updated on our order status and was provided with the UPS tracking information.

Your prices are great. We have recommended you to our friends. Just a great Internet shopping experience.

Thanks again.

Don and Samantha

May 5, 2000

We just broke the handle on our Beam RugMaster, and your site made ordering this replacement part so quick and easy. I couldn't find another site on the net that even had a complete Beam parts list, much less online shopping to boot.

Thanks again,

Mary Beth

Wayland, Massachusetts

July 26, 2000

I ordered a complete Beam 199 system on 24 July 2000 at 12:30PM from "Rudy Vega". Total cost $909.95. Mr. Vega said that the shipment would be sent on the 24th. I just checked with UPS through your web site and indeed three packages are in route to me.

It could not have been easier. Mr. Vega very patiently answered all of my questions and recommended the most cost effective solution for my needs. I had researched the market, and your site and sales rep made the best offer--I ordered on the spot. This is e-commerce!

Ken

January 21,2001

Thanks for sending the beam part so quickly. We had searched everywhere and you were the only place we could find it offered.

Don M.

April 17, 2001

Hi

I bought a Beam Classic III from you a couple of years ago. It has been great. Suddenly it has VERY little suction. At first I though something may have clogged the hose. This is not the problem. Even when I attach the hose at the power unit, it seems weak. I emptied the canister and even shop vac'd the area around the filter. The motor sounds fine. Is there anything you can suggest I have missed. The filter is "self cleaning" so I doubt that is it. Any ideas would be appreciated.

Alan W.

April 19, 2001

Well, I should have thought of a vacuum leak! Yes, I found a connection that had come loose. I have an unfinished basement and it was easy to find. I had "rigged" an unusual fitting around some construction. That will teach me. Anyway, it shall be repaired this weekend and I thank you for your help!

Alan W.

Knoxville, TN

May 9, 2001

Dear Sir or Madam,

Thank you for your help. Thanks for a great product. We finally used the cleaning solutions from our previous invoice. All of the products performed wonderfully and we now have a clean carpet! I have placed an additional order today to clean the remainder of the carpet and stair areas. Thanks again and keep up the good work!

Sincerely,

Robert

C.D.S.

May 29, 2001

Hello, I just got off the phone and ordered a central vacuum unit and etc. parts. I wanted to tell you that your website is excellent. My business was a choice between you and a competitors web site. Your website tipped the scales in your favor. Specifically, the information you post free (install manuals, etc.) was what did it.

I enjoy a site that gives me so much information without requiring me to actually buy anything. Then, when I'm ready to buy, I remember who was there for me. I wanted you to know that the quality of the website matters to us who use the web for business

.Your online order tracking is nice, also, you may want to make that better known, as I only found out after I ordered. Online tracking is important to me, and, probably others.

Thanks again,

Rob C.

Mark,

We returned from a trip to find our new power nozzle waiting. It definitely works differently from the old one. The light seems to work properly, and the motor speed is constant rather than slowing down with each "stroke" over the carpet. Thanks again for your excellent service.

Jon

September 12, 2002

I can't believe you could buy a Miele washer and dryer on the internet and have it delivered in less than week at the price I paid with free shipping. Great Job Guys.

Fred S

New York, NY

PS. Tell Rudy he's the Best !

September 20,2002

Dear Service Department,

We ordered our Beam central vacuum system from your company. When we opened the box the inlet port on it was broken. After sending just an e-mail to let you know, and asking what we should do next, I received an e-mail from UPS letting me know the part was on it's way. Now That's Service !!

J.F., WA

December 19,2002

Hi,

I few years back I bought a Beam central vac system from you and it has been absolutely wonderful!! I installed it myself and it really wasn't too difficult. I even did the 'toe kick' inlet in the kitchen as well as the muffler going to the outside vent.

Meanwhile my brother-in-law, and another good friend of mine (never having heard of Beam) both bought Electrolux systems. Both of them have had breakdowns several times...............I guess name recognition still means something, but not quite enough in this case.

Anyway........... As you see, I've placed an order with you via your secure site. I was hoping that you would have some sort of package price on the attachments and hose. Please let me know if this is the case.

Best regards,

H. E. , NY

December 19, 2002

To John:

Hi John,

We had VacuSweep in Ivory in one of our other stores, I will pick one up tonight, pack your order and have it to UPS tonight for 3 day select shipping, You will receive a e-mail from UPS with you tracking info.

Thanks, Mark

From John:

Mark,

You did one hell of a job.

Thank you,

John

March 6, 2003

Thanks for all your help on the phone. We installed the Canavac central system (Xmas gift) the first of January and just love the cleaning power of the unit and the premium attachment kit. We will recommend your company to our friends and family.

Ed & Judy K.

Rapid City SD

June 14, 2003

Dear Sir:

I would like to take this opportunity to tell you of the superior service of your above mentioned employee, Rudy.

Without going into all the details of the telephone conversation I just had with him I want you to know he has represented your company with courteous, helpful and over the top service. He is polite, sincere and a joy to do business with. He extended himself to meet the service needs regarding my vacuum system.

Sincerely,

J. Cummings

August 20, 2003

Hi Folks,

Just wanted to drop you a note to inform you that the system you sold me with the 120 volt inlet option is installed and fully functional. My wife is very happy with the system.

Regards,

John

December 23, 2003

Mark:

I just wanted to drop you a note to let you know I have completed the installation of the Beam Model 875, central vacuum system you sold me. I am absolutely amazed at how much more dirt and junk that system removes from my house over the conventional vacuum cleaner we used. Over the years, my wife and I have purchased a number of vacuum cleaners with the latest being an Oreck. Hands down, the Beam system far exceeds our expectations on performance.

Thanks again for your guidance and assistance with the purchase.

Randall B.

PS: If you know anyone in the market for some used vacuum cleaners, send them my way.

March 10, 2004

Hey Mark,

Its seldom I find a person that takes the time to care about another. So I would like to take this time so say thanks for all you did for me and others. Have a great week!

Sincerely,

Tom B

May 20, 2004

I have to say I am excited you got this to me so quickly. My old hose, etc., was worn out.

Great job!

Linda H.

Mora, Minnesota

June 5, 2004

I am writing you this note to let you know that I have just received the items you shipped on my order and I am very pleased with the promptness of your service. I understand that the two motors I ordered are not in inventory and that you should be sending them out next week.

I will definitely be ordering future supplies from your company with service like this.

Thank you very much!

Jerry P.

Illinois

August 30, 2004

Order was delivered very quickly and in excellent condition. Had a question when I received the vacuum, I called and thought the gentleman on the line was very professional. Satisfied customer.(thanks) Denis from Hudson

October 25,2004

Customer service team, I am appreciated for your service. Thank you very much for your help.

Thomas

December 8, 2004

My Beam parts arrived and worked perfectly. Thank you for providing excellent service and reasonable prices.

Sincerely,

Jay C

January 21, 2005

Gentlemen,

I received the order yesterday! Thanks for the great response time!

Now… just to get it installed…… Hmmmm

Dave

March 8, 2005

I received this order yesterday and wanted to write a quick thank you. First let me say it is refreshing in this day and age to come across a company that is so customer service focused. I had questions about updating B&D Valves to newer universals. Mark Wilbrandt was courteous, knowledgeable and quick to come up with a solution that would not require breaking into my walls. I requested that a fax of the instructions for this be sent before I purchased and received same within 5 minutes of my call. You are the only company that came up with an adapter kit for this purpose. My order arrived in 2 days (almost a miracle). I installed 2 of these kits last evening (took about 10 minutes each). Needless to say, my wife and I are very pleased with the results and very thankful to you at MID AMERICA ! We will certainly recommend your store to anyone needing expert advise, excellent customer service and high quality parts for their central vac system. Keep up the good work !

Best regards,

Mark G.

April 27, 2005

Dear Mark,

I received the new motor yesterday and my Beam is up and running like a champ again! Thank you for your prompt attention to my problem. I have referred my neighbor here in FL and it looks like he will be ordering a C/V from you.

Drew R

Hours of Operation
Monday, Wednesday, Friday 9 am to 5:30 pm
Tuesday and Thursday 9 am to 8 pm
Saturday 9 am to 4 pm Central Time

1-800-649-7996